This Privacy Policy aims to inform users about the collection and processing of personal data obtained through the mobility-assistance.com website and the Mobility Assistance mobile application (hereinafter, the “Website”).
MOBILITY ASSISTANCE SL complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), ensuring at all times that users’ personal data are used and processed appropriately.
WHAT DATA DO WE COLLECT THROUGH THE WEBSITE?
You may visit and use the Website’s services without identifying yourself or disclosing any personal information about yourself. We may process your IP address, the operating system or browser you use, and even the duration of your visit anonymously. The only personal data to which MOBILITY ASSISTANCE SL will have access are those voluntarily provided by users when contacting MOBILITY ASSISTANCE SL by email or through any other means available on the website. Specifically, MOBILITY ASSISTANCE SL will record the following information:- Data provided through the contact form by users interested in obtaining information about our services or making any type of enquiry or request to MOBILITY ASSISTANCE SL
- Data provided by sending emails to the addresses listed on the website
WHAT DATA DO WE COLLECT THROUGH THE MOBILE APPLICATION?
The Mobility Assistance application (hereinafter, the “App”), available on Google Play, is owned by Mobility Assistance Technologies, S.L., with tax identification number (NIF) B88548250 and registered address at C/ Castrobarto 10, 4th Floor, Office 27, Barajas, 28042 Madrid. This Privacy Policy also applies to the App. Location data. The App requests access to the device’s location, both precise (GPS) and approximate, only with the user’s express permission granted through the Android system itself. We use location data to:- Locate the vehicle requiring assistance and assign the nearest towing service.
- Display the assistance vehicle’s position on the map and calculate routes and estimated arrival times.
- Record the route and service times for tracking, billing and incident management.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis for processing is the consent given by users through their acceptance of this Privacy Policy and the corresponding checkboxes. This means that you have been informed and have expressly consented to the content of the clause attached to the relevant form or to the acceptance of the privacy policy.FOR WHAT PURPOSES WILL WE PROCESS YOUR PERSONAL DATA?
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), we inform you that the personal data you voluntarily provide through the various input forms made available for this purpose on the Website or through any other data collection channel will be included in the processing records for which MOBILITY ASSISTANCE SL is responsible, to manage the data collected for the following purposes:- Addressing any enquiry, application or request submitted
- Managing the requested service, responding to your application or processing your request
- Managing, administering and processing forms and registrations, and providing the requested services
- Maintaining and managing the contractual relationship
- Sending informational communications that the company considers may be of interest to you, through any contact method voluntarily provided, concerning products and/or services similar to those requested. In such cases, the data may be used only for the purposes and uses strictly necessary for which the services were requested, and may not be used for any other purpose. You will be duly informed of any disclosure other than those specified above and may exercise your right to object at any time.
- Carrying out analyses and making improvements to the website relating to new services
- Unsubscribing from our services
- Managing the Ethics Channel and Whistleblowing Channel
- Managing the Job Opportunities section to assess and manage your potential participation in current or future recruitment processes
- Managing the Intranet
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- Any other purpose referred to in the forms and features offered through the Portal at any given time
TO WHICH RECIPIENTS WILL YOUR DATA BE DISCLOSED?
The data collected are adequate, relevant and not excessive in relation to the scope and purposes described. Your data will be processed and stored in compliance with the security measures set out in applicable regulations, ensuring their integrity and confidentiality at all times. Your data will not be disclosed to third parties, except where legally required, nor will they be shared with companies or entities outside MOBILITY ASSISTANCE SL. You are informed of the following possible disclosures of your data:- to public and private bodies where necessary to comply with legal obligations under applicable regulations
- to professionals and companies providing legal advice, consultancy and/or auditing services
- to data processors necessary for the performance of the corresponding service provision contract
- to companies responsible for our website support and maintenance
- to companies responsible for our IT system support and maintenance
- to companies responsible for our management software support and maintenance
- to companies responsible for our server and cloud service support and maintenance
- if any international data transfer occurs when using applications, it will be carried out in strict compliance with, and with all the safeguards necessary to comply with, European data protection policies on privacy
- to the entity responsible for managing the Ethics Channel and Whistleblowing Channel
- to other companies, entities and partners for administrative and/or commercial procedures, to manage the purposes described above, to provide services and to ensure the proper management of the entity and its various activities
DATA RELATING TO MINORS?
We do not process data relating to children under the age of 14. Therefore, please refrain from providing your data if you are under that age or, where applicable, from providing data relating to third parties who are under that age. MOBILITY ASSISTANCE SL accepts no liability for failure to comply with this provision. WHAT RIGHTS DO YOU HAVE?- To know whether or not we are processing your data
- To access your personal data
- To request the rectification of your data if they are inaccurate
- To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent you granted
- To request the restriction of the processing of your data in certain circumstances, in which case we will retain them only in accordance with applicable regulations
- To data portability: your data will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new controller you designate. This applies only in certain circumstances
- To lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority if you believe that we have not properly addressed your request
- To withdraw consent at any time for any processing to which you have consented.
- In writing to the entity’s address: Calle Castrobarto, 10, Barajas, 28042 Madrid
- By email to info@mobility-assistance.com
WOULD YOU LIKE A FORM TO EXERCISE YOUR RIGHTS?
We have forms for exercising your rights; please request them by email or, if you prefer, you may use those prepared by the Spanish Data Protection Agency or third parties. These forms must be electronically signed or accompanied by a photocopy of your national identity document (DNI). If you are representing someone, you must attach a copy of their national identity document, or have them sign the form with their electronic signature.HOW LONG DO WE TAKE TO RESPOND TO A REQUEST TO EXERCISE YOUR RIGHTS?
This depends on the right concerned, but we will respond within a maximum of one month of your request, or two months if the matter is very complex and we notify you that we need more time.HOW LONG WILL WE RETAIN YOUR PERSONAL DATA?
- Personal data will be retained for as long as you maintain a relationship with us
- Once that relationship ends, the personal data processed for each purpose will be retained for the legally prescribed periods, including the period during which a judge or court may require them, taking into account the limitation period for legal actions
- The data processed will be retained until the legal periods referred to above expire, where there is a legal obligation to retain them, or, if there is no such legal period, until the data subject requests their erasure or withdraws the consent granted
- We will retain all information and communications relating to the provision of our service for the duration of the service warranty periods in order to address potential claims
- Once those periods have elapsed, users’ personal data may be blocked and retained by MOBILITY ASSISTANCE SL to address potential liabilities arising from the processing, and only for the limitation period applicable to those liabilities. After that period, the personal data will be erased by MOBILITY ASSISTANCE SL
- In the case of personal data provided through the “Work with us” section, we will retain the personal data for a maximum period of one year. We consider that, after that period, your data may be out of date, so we will delete all your information.