Communications center
CC Operator tools
- Work order management and unified communications
- Chat and voice IP support
- ChatBots / Copilots
- Web widget chat
- WhatsApp integration
- Operator working groups
- Automatic translation
- Voice message transcription
Staff Management
Managers tools
- Work shift planning
- Time tracking
- Productivity metrics
- Overtime and expenses control
- Document management
- Documentation expiration alerts
Fleet Management
Managers tools
- Vehicle information and status
- Document management
- Documentation expiration alerts
- Vehicle maintenance management
- Fuel management
- GPS geolocalization
- Vehicle productivity metrics
Business Intelligence
Executives tools
- Dashboards and reports
- Customer KPIs
- Company bases KPIs
- Service execution times
- Resources KPIs
- Segmentation
- Comparison of time periods
- Heat maps (GEO and Time)
Customer Management
Sales team tools
- Customers information and status
- Customers documentation
- Contatcs management
- Communications and meetings records
- Customer KPIs